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Ordering Info
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Silk Flower Gallery is committed to providing you with an excellent products, quality service, and affordable prices.

Thank you for shopping with us, we appreciate your business and look forward to serving you in the future. Please view our ordering, shipping, refund policy, and how to care for your arrangement below. You can access our privacy policy, click here.

Here at Silk Flower Gallery ordering online is very easy and secure through PayPal checkout.  Just click on the button of the item (s) you'd like to purchase.
If there is an option to choose colors or if you want to add any special instructions
 enter those first then click the button.

To view what's in your shopping cart, just click on the button, located at the top of the product pages. Here, you'll be able to see your order in  progress, make any quantity changes, and remove items in your order.

To checkout after browsing, just click on the button, also located at the top of the product pages. Here, you'll be also able to make any quantity changes, and remove items in your order.

When you checkout, please be sure to provide your complete and accurate name, address, phone number, and e-mail address (ex: yourname@gmail.com). We want to be sure to send your items to the right person at the right address and be able to contact you in case of a change in the order.

You will receive a confirmation e-mail listing the items in your order, the amount paid, method of payment and name, address, phone and e-mail on the order.

 If there  are any errors, please email us as soon as possible, so they can be corrected. 

Shipping Information

Silk Flower Gallery offers 100% FREE STANDARD SHIPPING to the continental United States, whether you buy just one of our beautiful products or a thousand.

 We understand that you want your beautiful arrangements as soon as possible, and we’ll get them out to you as fast as we can.  All orders ship within 24 business hours, unless certain items have to be special ordered. If an item is out of stock we will notify you via email within 24 hours.

Business hours are defined as Monday thru Friday. If you place an order on Friday evening, Saturday or Sunday  we will have your order shipped by close of the business day on Monday. (Standard holidays do not count as business hours)

Other shipping methods are available at an additional cost, please call for shipping rates.
International orders are also available, please call for shipping rates.

Refund Policy

We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review our guidelines to determine if any special return conditions apply.

Returns must be made within 7 days after receiving your order. We will offer a refund only for products which are defected, or sent by mistake. Sorry, we cannot offer a refund for the returning of custom made arrangements.

Caring For Your Arrangement

Please note that the the digital images on our website are as accurate as possible. However, different monitors may cause colors to vary slightly giving you a different look upon arrival.

Also, due to material availability the container and accents may differ slightly from what is pictured.

We cannot be responsible for any product that fades or gets damaged due to mishandling of the product. With proper care, your  silk flowers can last for many seasons.

Typically, Silk Flowers are designed for indoor use, weather resistant flowers and containers are available at an additional cost, please call for rates.

When possible, display in areas that are cool, dry and out of direct sunlight. High humidity and direct sunlight can fade colors and permanently damage your arrangement.

Occasional cleaning is recommended. To clean your Silk Flowers, gently dust with compressed air (the same type available for dusting your home computer) or use your hair dryer on a “no-heat” setting. Silk flower cleaner is also available at your local craft store. Silk flower cleaner will remove dust and restore colors with a simple spray application.

Arrangements may contain fruits, berries and other items that are hazardous and should be kept away
from small children and pets. Arrangements should not be watered. Arrangement pieces should not be eaten.
 In addition, arrangement pieces should not be placed near an open flame because they are not flame retardant.

Silk Flower Gallery 2013
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